frequently asked questions
how we work
We are always happy to have a chat and help
you figure out your own designs.
ORDER PROCESS
Yes. All confirmed orders come with a FREE fully printed pre-production umbrella sample to ensure you are totally satisfied with the product and print quality before we manufacture your order.
How long does it take to make the printed sample?14 days.
How long will it take to manufacture the umbrellas?Production time is from 10 days to about 60 days depending on style and quantity
How long will it take to ship my order?We offer various methods of shipping, including rush air freight (overnight) and ground shipping.
PRINTING AND BRANDING OPTIONS
We have approximately 100 different stock fabric colours available at any given time. The colours tend to get updated with current fashion trends from year to year. If you give us a colour reference, we can usually find an exact or very close match within our stock fabric inventory.
Can you Pantone (PMS) colour match umbrellas to my corporate colours?Yes. We can Pantone match canopies on orders of 50 units and frames on orders of 1000 units.
Can you help me with a customised design?Of course! We offer a free umbrella design service. Send us an email with your logo or design requirements and we’ll get started. No strings attached.
What format should I send my logo for the free design?For our free umbrella design service, a low resolution JPEG version of your logo will be fine.
What format should I send my logo or design for the printing?We require your logo or design artwork in high quality print file, preferably EPS or AI format. We can work with JPEG also, as long as they are high resolution (at least 300 DPI).
Do you supply promotional umbrella postal tubes and packaging?Yes. We have a nice range of quality postal tubes that can be ordered at the same time as your umbrellas. We will even pack the umbrellas individual in each tube for free. For something special, you can have the tubes gloss printed in your company colours to match the umbrella and include your logo and sales message.
ABOUT THE COMPANY
Yes. We are an umbrella manufacturer and have many retail clients that we help to design and produce umbrellas. We also sell corporate and promotional umbrellas directly to end users.
Do you offer discounts for purchasing large quantities in bulk?Yes. As we are the manufacturer, the higher the volume of your order, the lower the price. We can offer great discounts for bulk and wholesale purchases.
Are you a supplier to distributors of promotional products?Yes. We are a member of the BPMA and commonly supply promotional products distributors with our customised umbrellas.
Where is your factory?Our factory is located in Asia, and is ISO9001 certified. iBrolly has had its own manufacturing line within the factory for nearly twenty years.
Are your products guaranteed?Yes. We so confident about the strength, quality and durability of our range of iBrolly umbrellas that they are supplied with a full performance guarantee.